Please ensure prior to completing checkout that your Address is correct
as we will NOT accept any responsibility for items NOT being delivered
due to an incorrect address. If orders are returned to us because of
improper or incorrect address provided by you we reserve the right to
charge any Postage/Admin Fees incurred from the carrier due to the
return of the package.
We normally ship orders within 48 hours of
receipt, if there Is going to be a delay in processing your order we
will keep you informed via our PayPal Shopping Cart System
OVERSEAS CUSTOMERS please be aware that the shipping costs calculated at checkout are ONLY for within Australia. Should you require goods shipped to another Country please contact us prior to placing your order online for a detailed quotation.
Additional Shipping costs will be requested and payable via our PayPal Shopping Cart System for payment. Once these have been received your order will be shipped and tracking information supplied.
If you place an order online without contacting us prior for shipping quotation, then should you decide NOT to accept our shipping costs or to proceed with the order there will be administration costs and cancellation fees applied to the refund.
If you are not happy with these conditions of sale then please DO NOT place an order via our website.
your enquiry is in relation to a current order placed via one of our
websites, you will have received via email a copy of our PayPal Shopping
Cart Confirmation and Receipt, please retain this email for your
If you have an enquiry about an order placed on our website please contact us via email
FULL details of your enquiry including your transaction/receipt
number. If you do not included the transaction ID or Receipt Number we
will not be able to deal with your enquiry, please ensure this is on all
Once your order has been manifested for shipping
you will receive an email update via our PayPal Shopping Cart with the
relevant tracking information.
Please be aware that it can take
up to 24 hours for tracking information to be uploaded onto our
carrier's website and shipping to your destination may also take from
2-14 working days after our initial handling period dependent on your
state from our warehouse in NSW Country.
So please allow at least 21 workings days to receive your order before contacting us with any non delivery enquiries.RETURNS
due to the nature of the products we sell we DO NOT accept returns,
please ensure when you order that the products your are purchasing area suitable
for your needs and that there are NO contra indications with any of the
ingredients. If in doubt on the use of any of our products please
consult with your Medical Practitioner prior to purchase.
If you have a general enquiry about any of the products on our website our first point of contact is via email
, we are a working clinic and it is not always possible to answer telephone calls in the first instance.
We thank you for your custom and look forward to serving you again in the near future.